Key Responsibilities

• Front Office Operations: Manage daily Front Office operations, including reception, reservations, and guest relations.
• Butler Oversight: Supervise and coordinate the Butler team to ensure seamless personalized service for all guests.
• Team Leadership: Train, mentor, and motivate team members to deliver exceptional service and maintain operational efficiency.
• Guest Experience: Ensure every guest interaction meets Nihi's standards of luxury and attention to detail.
• Collaboration: Work closely with other departments to facilitate smooth operations and resolve guest concerns promptly.
• Revenue Management: Support room inventory and pricing strategies to maximize revenue and occupancy.
• Reports and Analysis: Prepare and present operational reports, guest feedback, and team performance evaluations.